Night Auditor

Property Management • Florence, KY

5d

About The Position

The Night Auditor completes nightly audit functions while delivering exceptional guest service at the hotel front desk. During the overnight shift, the role also assists guests with check-ins and check-outs, processes reservations, and responds to inquiries. The Night Auditor uses proactive judgment, keeps guest security in mind, and helps maintain a safe, clean, and friendly work environment.

Responsibilities

• Complete nightly audit functions and required shift paperwork and night audit reports daily.
• Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Review the front desk log for problems, special requests, and other relevant information.
• Greet, register, and assign rooms to guests.
• Process guest registrations, including collecting payment, and prepare express checkout folios.
• Assist guests with check-ins and check-outs and process reservations.
• Maintain room status inventory.
• Communicate pertinent shift information to the Front Office Manager, General Manager, and other desk staff.
• Communicate information to the following shift to support a smooth transition.
• Maintain and clean the lobby and bathroom as needed.
• Work with hotel departments to ensure high-quality customer service.
• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Explain in-room and hotel features.
• Perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) retirement match
• Paid holidays
• Paid time off
• Employee Assistance Program and Fund

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed