Hotel Night Auditor

TownePlace Suites (Kinseth Hospitality)•Oshkosh, WI

About The Position

Provides customer service to hotel guests while performing front desk and overnight audit duties. The employee greets and registers guests, handles reservations and payments, responds to guest inquiries and requests, and maintains guest safety and satisfaction. The role also balances accounts, completes and verifies night audit procedures, enters information and prints reports, and resets the system for the next business day. The employee may act as the hotel manager on duty and is responsible for effective communication between shifts and maintaining the cleanliness and organization of the lobby and front desk.

Requirements

Must be able to work alone and stay awake and alert all night.
Must meet the physical demands of the job, including regularly standing, using hands to handle or feel, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling.
Must occasionally lift and/or move up to 50 pounds.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Must follow proper safety precautions at all times to avoid injuries.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance-deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information is accurately, fully, and promptly entered and posted.
Enter information and print night audit reports accurately and on time according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including handbook, front desk manual, property-specific guidelines, dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.