Night Auditor
About The Position
The Night Auditor is a full-time overnight position at the Liberty Station Courtyard by Marriott, working the 10:30 p.m. to 6:30 a.m. shift. The role is responsible for overnight Front Desk duties, including completing Night Audit procedures in Fosse and providing attentive, courteous guest service. Applicants must be comfortable working independently overnight and have previous overnight work history. The hotel operates 24 hours a day, seven days a week, and shifts and weekly hours may vary according to business needs and weather. Associates are expected to perform the position’s essential functions and other reasonable, job-related duties assigned by management, with or without reasonable accommodation as required by law.
Requirements
- At least one year of hotel Front Desk Agent experience or at least three months of Hotel Night Audit experience; no exceptions.
- Previous overnight work history.
- Comfort working independently and overnight.
- Ability to read and interpret documents such as safety rules, safety-awareness information, operating and maintenance instructions, and procedure manuals.
- Ability to keep logs and communicate effectively with customers and associates.
- Ability to adjust to shift changes as business demands.
- Ability to work varying weekly hours; some weeks may be scheduled for fewer than 40 hours and others for more than 40 hours.
Responsibilities
- Run all overnight duties at the Front Desk.
- Complete Night Audit procedures using Fosse.
- Use guests’ names and give them attentive, focused service.
- Greet guests, communicate warmly and courteously, show genuine interest, anticipate needs, and respond flexibly.
- Take ownership of guest problems and work to resolve them.
- Maintain and promote guest hospitality at all times.
- Stock the lobby Market daily.
- Ensure Front Desk equipment is in working order and report equipment failures immediately.
- Stay familiar with the day-to-day room-selling strategy.
- Know current promotions and programs, including Marriott Rewards and hotel packages.
- Maintain personal hygiene and wear the proper uniform.
- Pass information pertinent to the Front Desk or related areas to the next shift manager or supervisor.
- Carry out reasonable requests from management that the associate is capable of performing.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
