Night Auditor - FT

DRIFTWOOD HOSPITALITY MANAGEMENT•Miami, FL

5d•Onsite

About The Position

The Night Auditor balances daily room, restaurant, and bar activity; posts and balances charges and settlements; maintains files; and resets systems for the next day's operations. The role also performs front desk agent duties as needed. Responsibilities include preparing restaurant revenue data, running audit reports, correcting discrepancies, handling computer issues, and entering revenue, expenses, and allowances to generate daily reports. The Night Auditor ensures supporting documents are complete, filed, and distributed to the appropriate departments, and coordinates with front desk and restaurant/bar teams during closing. Front desk duties include greeting guests, completing registrations, assigning rooms, issuing electronic keys, authorizing credit cards, handling payments and cash, posting charges, answering telephones, managing messages, and retrieving mail and packages. The position follows company, safety, security, fire-prevention, and emergency procedures and maintains a neat, clean, and well-groomed appearance.

Requirements

Knowledge of accounting operations, including accounts receivable and accounts payable.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to address guest and employee concerns in a friendly, positive manner by listening, showing empathy, and providing proactive solutions.
Ability to accurately access and input information using a moderately complex computer.
English reading, writing, and speaking skills sufficient to understand and communicate with employees and guests.
Excellent telephone etiquette skills.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout front office areas while continuously performing essential job functions.
Ability to lift up to 25 pounds.
Ability to perform occasional twisting, bending, stooping, reaching, standing, and walking, and frequent talking, hearing, seeing, and smiling.

Responsibilities

Balance daily room, restaurant, and bar work; post and balance charges and settlements in a timely and efficient manner.
Prepare restaurant revenue reports by auditing Micros tapes and journals, including revenue, covers, tips paid out, and settlements by type and cashier.
Run audit reports and journals, make corrections and adjustments, and handle computer problems during the shift.
Enter revenue, expenses, and allowances into the computer to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Balance revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
Ensure reports and backup vouchers are complete and filed, and distribute copies and reports to the appropriate people and departments.
Review and correct discrepancies in the Front Desk System and coordinate closing and system resets with front desk and restaurant/bar teams.
Greet guests, respond to requests, provide accurate information, complete registrations, assign rooms, and code electronic keys, certificates, and coupons.
Verify and imprint credit cards for authorization; handle cash, make change, balance the assigned house bank, and accept and record other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Answer telephones, enter and retrieve messages, communicate messages to guests, and retrieve mail, packages, and facsimiles upon request.
Follow company policies and safety, security, fire-prevention, and emergency procedures; report unsafe conditions, incidents, injuries, near-misses, and property damage or loss.
Assist other front desk personnel and perform other related duties as requested by a supervisor or manager.