Assistant Manager Jobs

About The Position

Requirements

• At least 2 years of previous Campground or RV resort operations and leadership experience with a large staff and a focus on exceptional guest service.
• Ability to work independently as a self-starter.
• Ability to operate effectively in a fast-paced, guest-focused environment.
• Strong competitive drive and desire to win.
• Effective communication skills, including the ability to tailor communication to different audiences.
• Ability to manage multiple projects and work assignments.
• Effective use of computer software, sales tracking software or CRM tools, and social media tools.
• Ability to talk and listen regularly, stand and walk frequently, reach with hands and arms, and occasionally lift office products and supplies weighing up to 20 pounds.
• Ability to travel 30% within the region.

Nice To Haves

• Bachelor’s degree in hospitality management or another related field.
• An appropriate combination of education and work experience to support on-the-job effectiveness.

Responsibilities

• Monitor and evaluate daily departmental activities to support successful operation of property facilities, services, and amenities.
• Establish and review departmental standards, guidelines, and objectives.
• Conduct daily walkthroughs and quality checks to promote service quality and guest satisfaction throughout guest touchpoints and operating departments.
• Issue supplies and equipment as needed and participate in regular inventories.
• Use and serve as a resource for property operational software, including property management, reservations or booking, maintenance or internal communication, social media, and marketing systems.
• Intervene in, assist with, and document guest or employee incidents.
• Maintain compliance with the company safety and security program and ensure adherence to company and brand policies, practices, procedures, and guidelines.
• Partner with the General Manager to create a positive work environment and support frontline staff across departments.
• Support recruitment, retention, training, coaching, and performance development.
• Drive effective communication across departments to promote consistency and understanding of objectives and priorities.
• Participate in weekly revenue management and marketing strategies.
• Regularly update the property management system regarding inventory, rates, and availability.
• Assist the General Manager or related resource with budget analysis, monitoring, and expense management.
• Analyze property performance by compiling occupancy and labor reports and guest satisfaction index statistics.
• Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as needed.
• Perform other duties as assigned and maintain regular, reliable attendance.

Benefits

• Health benefits for eligible full-time roles.
• 401(k) for eligible full-time roles.
• Property discounts for eligible full-time roles.