Assistant Manager Jobs

About The Position

Requirements

• Compassionate and confident leadership.
• Organized, dependable, and detail-oriented.
• Passion for supporting individuals with intellectual and developmental disabilities and mental health needs.
• Comfort coaching staff and maintaining high standards of care.
• Commitment to a safe, inclusive, and supportive environment for individuals served and team members.
• Ability to sit, stand, and walk; communicate effectively in person and by phone; use computers and electronic documentation systems; meet deadlines; and work collaboratively with individuals, families, coworkers, and members of the public.
• Ability to occasionally lift or move up to 25 pounds.
• Close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Responsibilities

• Support the day-to-day management and operations of a residential program.
• Supervise, coach, and support direct care staff to ensure quality services and exceptional care.
• Foster a positive, respectful, and therapeutic home environment that promotes independence, dignity, and personal growth.
• Ensure services comply with state and federal regulations, agency policies, HIPAA requirements, and quality standards.
• Monitor daily documentation for accuracy, completeness, and compliance.
• Review and complete incident reports, corrective actions, quality assurance reports, and required program documentation.
• Help ensure program goals are achieved in individual satisfaction, safety, quality of care, and staff performance.
• Assist with staff scheduling, payroll review, and workforce accountability.
• Observe medication administration, meals, programming, and supervision to ensure support plans and safeguards are followed.
• Monitor program vehicles and ensure safe transportation practices.
• Oversee food inventory and requisitions while ensuring dietary needs and menu requirements are met.
• Communicate with leadership, team members, individuals served, families, and external partners.
• Promote and model the organization's mission, values, and commitment to person-centered care.