Assistant Branch Manager

Mariner Finance • Tucson, AZ

1d • Onsite

About The Position

The Assistant Branch Manager partners with the Branch Manager to support branch performance and provide lending solutions to customers. This hands-on leadership role balances sales, customer service, account management, and operational priorities while helping develop team members and execute branch initiatives. The Assistant Branch Manager is expected to lead by example, build business through outbound sales, and help maintain a results-focused and compliant branch environment.

The position is based in the office and scheduled for 40 hours per week within the branch’s hours of operation. The listed hours are Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. The schedule includes at least one Saturday per month and may include extended seasonal hours or other schedule changes to address business needs.

Requirements

• At least 3 years of experience in sales, consumer lending, or a related performance-driven environment.
• High school diploma or equivalent.
• Previous leadership, supervisory, or team-lead experience.
• Outbound sales and business-development experience.
• Demonstrated ability to meet or exceed individual performance goals.
• Ability to coach, motivate, and support the performance of others.
• Strong written and verbal communication skills.
• Sound judgment and ability to make decisions in a fast-paced environment.
• Ability to learn and use sales platforms and technology.
• Strong organizational skills and ability to complete work accurately and on time.
• Must be able to obtain licenses required by the state.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Partner with the Branch Manager to drive branch sales, customer service, account performance, and profitability.
• Develop business, engage customers, and meet individual performance expectations.
• Coach and support team members in sales, customer service, account management, and daily branch activities.
• Help establish expectations, reinforce accountability, and foster a results-focused team environment.
• Make outbound calls to develop business, follow up on opportunities, and strengthen customer relationships.
• Consult with customers to understand their needs and identify appropriate lending solutions.
• Process loan applications and gather required credit, income, and financial information.
• Present loan solutions and available products clearly, confidently, and compliantly.
• Educate customers about loan terms, payment expectations, account requirements, and available services.
• Support the Branch Manager with employee development, branch priorities, and company initiatives.
• Help maintain compliance with applicable consumer finance laws and company policies.
• Take on additional branch responsibilities as needed to provide consistent, high-quality customer service.

Benefits

• Relocation assistance for internal promotions.
• Base pay plus incentive opportunity.
• 15 days of paid time off.
• 11 public holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED