Assistant Manager Jobs

About The Position

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with Customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.
• Bilingual Spanish is preferred.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Provide daily team leadership, work direction, coaching, observations, oversight, and communication to ensure effective service, advice, and sales activities.
• Lead complex sales and advice activities and provide Customers with end-to-end financial guidance, information, tools, insights, and recommendations.
• Develop the team's product and service knowledge and reinforce proactive advice behaviors based on Customer needs.
• Handle critical or high-risk issues and determine appropriate resolutions; identify ways to prevent recurring Customer problems.
• Build and deepen Customer relationships through lead management, referrals, outreach, appointments, and self-generated leads.
• Contribute to business growth by attracting, acquiring, and retaining Customers and identifying advice opportunities and referrals.
• Participate in community events and promote the TD brand while serving community needs.
• Support partnerships between colleagues handling day-to-day transactions and platform bankers or other partners to enable effective referrals.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Ensure a warm, engaging Customer experience; listen actively, ask clarifying questions, and support Customers through challenging times and life events.
• Maintain professional and inviting Store spaces and ensure lobby and frontline areas meet applicable policies and regulatory requirements.
• Lead operational compliance across teller and platform operations and oversee the accuracy and quality of daily processes and transactions.
• Ensure Store efficiency and adherence to bank policies and procedures; support audits and operational excellence planning.
• Perform or oversee Store operations such as account maintenance, wire transfers, opening and closing, and cash management.
• Manage vault operations, including monthly vault and drawer audits.
• Identify and mitigate risks, audit compliance, escalate non-standard or high-risk activities, and support accurate Customer documentation and transactions.
• Support process improvement opportunities and timely, accurate completion of business processes.
• Provide ongoing feedback and performance reviews, coach and develop colleagues, and ensure performance management activities are completed.
• Help set team performance objectives, monitor performance, and address or recognize performance in a timely manner.
• Ensure colleagues follow TD policies, procedures, and conduct guidelines; share expertise and encourage effective communication and working relationships.
• Participate in recruitment and selection and promote a fair, equitable, and diverse workplace.
• Act as a brand champion for the business area and TD.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform
• Mentoring programs
• Base salary and variable compensation or incentive awards may be available, including eligibility for cash and/or equity incentive awards