Assistant Manager

Bagel Brands•Rochester, MN

2d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. The AGM partners with the General Manager in all aspects of running the store and making an impact on the team and community. Over the course of a year, the AGM is expected to develop their understanding of the business to the level of a General Manager. The role involves demonstrating the work of Team Members and Shift Leaders, delivering welcoming guest experiences, motivating the team, supporting sales goals, resolving problems, and overseeing store operations and administrative tasks. The AGM is expected to take ownership of their development, seek feedback, model Caribou's values, and champion the brand's purpose and culture.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver's license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate the work of a Team Member and Shift Leader with ease, enthusiasm, and excellence.
Develop business understanding to the level of a General Manager over the course of a year.
Create genuine guest connections and teach the team to do the same.
Foster speed and goal achievement through effective deployment, in-the-moment problem solving, and team motivation.
Help meet sales goals by connecting speed with service.
Lead problem resolution with calmness, professionalism, emotional maturity, and attentive listening.
Connect day-to-day behaviors to business results and develop an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their relationship to overall business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory when necessary.
Consider the success of the whole store, including upcoming shifts.
Identify root causes of problems and create sustainable changes.
Bring Caribou's Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth and development, seek feedback, and maintain curiosity and a learner's mindset.
Lead with a broad view of the Caribou brand, from shift and store to district and company.
Champion the culture and purpose in every interaction, build an open and trusting relationship with the General Manager, and strive to meet or exceed goals.