Assistant Store Manager

Genuine Parts Company•Middlefield, OH

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and make NAPA a dominant parts supplier in the market. This role provides primary support to the Store Manager across store functions while maintaining active, customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in when needed to maintain standards, coverage, and continuity. The role is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. The Assistant Store Manager partners with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance. The role may have direct influence and responsibility for store direct reports and the financial impact of labor planning. It includes customer relationship building and sales across retail and wholesale channels; operational and administrative support; monitoring store metrics; and leading, training, coaching, and developing team members. The Assistant Store Manager also supports safety, asset protection, operational processes, and continuous improvement. The position is performed in a retail and warehouse environment with frequent customer interaction. It involves extended periods of standing and walking, lifting and moving parts or equipment, and frequent bending, stooping, reaching, and use of ladders or stools. The work is fast-paced and requires multitasking, attention to detail, and visual accuracy when identifying part numbers and sequences.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast-food, restaurant, or convenience-store operation.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on core store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and problem-solve solutions.
Provide leadership oversight, training, and performance management for flexible execution of store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination.
Set expectations, coach team members, monitor outcomes, and step in to assist as needed to maintain operational continuity and standards.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Maintain active customer-facing sales responsibilities and support all store functions as business needs require.