About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role sets an example for the crew and requires following company policies and procedures while ensuring the crew does the same. Duties also include staffing, paperwork, food management, working to a schedule, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. This position may include general store team-member duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may also be required, including delivering products and flyers or door hangers within a designated area. The work involves standing and walking for much of the shift, handling and carrying supplies and food, reaching, bending, and occasionally climbing stairs or a ladder. Team members may encounter hot equipment and surfaces, cold storage areas, food odors, cornmeal dust, cramped spaces, moving mechanical parts, and changing or adverse weather. Delivery may involve driving and navigating buildings, stairs, and other delivery sites.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to work alone and with others, direct activities, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the job, including standing, walking, lifting and carrying supplies, reaching, bending, and navigating stairs or ladders as required.

Responsibilities

  • Oversee everything that happens during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and ensure company policies and procedures are followed.
  • Manage staffing, paperwork, food, and work schedules.
  • Maintain store image, cleanliness, and adherence to standards.
  • Provide great customer service and support marketing and profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers within the designated delivery area, and deliver flyers and door hangers when required.
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