Assistant Store Manager

goodwillwny • Buffalo, NY

1d

About The Position

The Assistant Store Manager is a hands-on leadership role supporting the Store Manager and daily store success. The position oversees and supports store operations, customer service, production, and team development, while building proficiency across store operations and production. The Assistant Store Manager may step into the Store Manager role when needed and is trusted to make decisions and influence results. The role offers experience in operations, people leadership, and performance management, with a typical path to Store Manager and then Area Manager. The work supports job training, employment programs, and local community impact.

Requirements

• One year of retail management experience preferred.
• Reliable vehicle and valid New York State driver’s license.
• Strong verbal and written communication skills.
• Proven leadership ability and sound judgment.
• Passion for service, growth, and developing people.
• Ability to stand and walk for extended periods.
• Ability to perform frequent bending, reaching, and repetitive tasks such as tagging and hanging.
• Ability to lift, push, pull, and carry up to 50 pounds regularly.

Nice To Haves

• One year of retail management experience is preferred.

Responsibilities

• Support and lead store operations, customer service, production, and team development.
• Step into the Store Manager role when needed, leading by example with professionalism and integrity.
• Execute daily, monthly, and annual operational plans to meet performance and budget goals.
• Train, coach, and develop team members while reinforcing service and production standards.
• Create a welcoming, mission-aligned environment for customers, donors, and staff.
• Assist with scheduling and staffing strategies to meet production and sales demands.
• Monitor donation levels and coordinate merchandise needs with the warehouse.
• Build proficiency across all areas of store operations and production.
• Ensure compliance with HR policies, safety standards, loss prevention, and company procedures.
• Prepare and review store reports and lead and participate in team meetings and huddles.

Benefits

• Bonus eligibility tied to individual and store performance.
• Regular pay and benefits reviews.
• Ongoing skill development and leadership training.
• Internal advancement opportunities.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed