Assistant General Manager

Associa•Washington, DC

2d•Onsite

About The Position

CMC, an Associa company, is hiring an experienced Assistant General Manager for its condominium community in Washington, DC. The Assistant General Manager serves as a liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and association management staff. This is an onsite role that assists the General Manager with office, administrative, and clerical functions, coordination and scheduling, and project management. Team collaboration and a customer-service-driven approach are essential to success. Daily responsibilities include greeting homeowners, residents, Board members, maintenance vendors, and contractors; researching and responding to inquiries in person, by phone, and by email; issuing pool passes, parking passes, and key fobs; receiving and distributing mail and packages; maintaining database records and documents; issuing and following up on violation letters; coordinating maintenance requests, work orders, vendors, and contractors; assisting with board packages and meetings; sending weekly community communications; helping homeowners with payments, account research, and delinquencies; and assisting with architectural review forms and communicating Board decisions. Other projects may be assigned. Annual salary is $75,000–$85,000, depending on experience.

Requirements

At least 2 years of administrative and clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
Customer-service-driven and team-oriented.
Excellent written and spoken communication skills, with knowledge of conflict resolution techniques.
Effective project management skills, including the ability to prioritize and manage multiple projects at various stages of completion and communicate with all parties involved.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Responsibilities

Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Activate and issue pool passes, parking passes, and key fobs.
Receive, sort, log, and distribute mail and packages.
Enter and update database information and record and track documents and information.
Issue violation letters to homeowners and follow up to ensure violations are corrected.
Assist with maintenance requests and work orders, and schedule and coordinate onsite maintenance vendors and contractors.
Assist in preparing board packages.
Coordinate and schedule monthly and annual board meetings.
Create and send weekly mass communications by mail and email about onsite maintenance, HOA guidelines, and community events.
Assist homeowners with monthly payments, account research, and delinquencies.
Assist homeowners in completing architectural review forms and follow up with homeowners about the Board’s decision.
Assist with other projects as assigned.