Assistant Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Operations, or related field.
• 5+ years of relevant experience in automotive, mobility, retail, or customer experience–focused roles.
• Demonstrated experience in program or project management, ideally in a complex, matrixed environment.

Nice To Haves

• MBA or advanced degree preferred.
• Experience working directly with Buick, GMC, or other GM brands.
• Background in sales operations, dealer operations, or service operations.
• Proven track record improving customer satisfaction/loyalty metrics (e.g., NPS, CSI, JD Power, internal CX KPIs).
• Comfort operating in an environment of continuous change, with ability to pivot priorities as business needs evolve.
• High learning agility, strong ownership mentality, and a bias for action.
• Strong understanding of brand positioning and how experience design reinforces Buick/GMC brand promises.
• Excellent written and verbal communication skills, including the ability to tailor messages for executives, field teams, and dealers.
• Strong storytelling and presentation skills; comfortable presenting to senior leadership and large groups.
• Strong data literacy – ability to interpret customer research, VOC data, and operational metrics to drive decisions.
• Experience working directly with or supporting field organizations and/or dealer networks strongly preferred.
• Prior exposure to logistics, vehicle delivery, or supply chain interfaces is a plus.

Responsibilities

• Support Buick and GMC Sales Operations to ensure the end-to-end customer experience is seamlessly integrated into GM-wide programs, initiatives, and policies.
• Provide strategic and tactical inputs into long-range customer experience planning for Buick/GMC, including experience roadmaps, program prioritization, and key performance indicators.
• Lead the development of strategies to simplify and harmonize requirements across multiple cross-functional programs to reduce complexity for dealers, field, and customers.
• Serve as the primary voice of the customer in program development meetings, ensuring decisions reflect real customer needs, expectations, and pain points.
• Use customer research, VOC insights, NPS/CSI data, and competitive assessments to shape program requirements and customer-facing features.
• Lead efforts to drive customer satisfaction across both sales and service, including identifying root causes of dissatisfaction and developing targeted action plans.
• Manage cross-functional projects and coordinate various ad hoc programs across Central Ops, logistics, field teams, marketing, and other GM channels.
• Plan and facilitate meetings with cross-functional groups (e.g., Central Ops Teams, Executive CAC, other GM channels, vendors) to align on objectives, timelines, and deliverables.
• Establish clear project plans, milestones, communication routines, and risk/issue logs; drive accountability to ensure on-time, high-quality execution.
• Act as key liaison for Buick/GMC between brand teams, logistics, and vehicle delivery operations to ensure delivery experience aligns with the premium brand promise.
• Identify and resolve delivery-related issues impacting customer satisfaction and dealer execution, escalating and problem-solving with appropriate stakeholders.
• Develop, lead, and continuously improve dedicated monthly Buick/GMC field team training calls, ensuring alignment on current and upcoming programs, process changes, and best practices.
• Provide field and dealer-facing materials, talking points, and guidance to support consistent adoption and execution of customer experience initiatives.
• Stay current on competitive programs across the industry and adjacent segments, with a specific focus on how competitors’ customer experience offerings compare to Buick/GMC.
• Synthesize competitive insights into clear implications and recommendations for Buick/GMC program design and positioning.
• Develop and deliver clear, compelling presentations for leadership reviews (e.g., progress updates, program proposals, business cases, and post‑launch readouts).
• Translate complex data and cross-functional input into concise narratives and recommendations for senior leaders.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.