Assistant Branch Manager - Wolf Road

Pioneer Bank, National Association•Albany, NY

About The Position

The Assistant Branch Manager is responsible for all phases of day-to-day office operations under the direction of the Branch Manager, BDO, or Senior Branch Manager. The role assists in developing and maintaining retail, commercial, and municipal customer relationships. It sells and refers Pioneer Bank products and services, upholds customer service standards, oversees customer transaction processing and cash-handling and security procedures, and supports branch sales and deposit growth. The position also supervises, coaches, evaluates, and develops branch personnel and helps ensure compliance with Bank policies, applicable laws, and human resource programs, including Equal Employment Opportunity and Affirmative Action initiatives.

Requirements

At least one year of Assistant Manager or sales experience, or two years of experience as a Relationship Banker, Client Service Supervisor, or Trainer.
Ability to demonstrate sales skills and motivate branch staff to cross-sell financial services.
Ability to comply with policies and procedures, maintain accuracy, and meet deadlines.
Attain Notary Public certification within 12 months of beginning the position.
Proficiency with MS Word and Excel, email, and internet software, and ability to learn the retail banking computer system.
Own transportation or access to reliable transportation on short notice.
Valid driver’s license and ability to maintain it throughout employment.
Ability to maintain a flexible daily schedule, including evenings and Saturdays.

Nice To Haves

Bachelor’s degree preferred.
Previous sales experience preferred.
Bilingual capability is a plus.

Responsibilities

Sell and refer Pioneer Bank products and services.
Uphold customer service standards and communicate expectations to staff.
Oversee customer transaction processing and ensure compliance with cash-handling and security procedures.
Assist with scheduling, counseling, supervising, evaluating, and disciplining branch personnel.
Coach and evaluate staff sales efforts and monitor results.
Monitor staff compliance with Bank policies and procedures through training and counseling.
Maintain security controls established by the Bank's security officer.
Advise the Branch Manager of office, market, and community trends or situations requiring management involvement.
Work with the Branch Officer to coach staff on increasing branch sales and deposits.
Interview, select, and train staff in accordance with the Bank’s EEO/AA commitment, in conjunction with or under the direct supervision of the Branch Manager.
Evaluate performance and recommend advancement and appropriate promotional and merit increases.
Motivate and counsel assigned staff to improve professionalism, exceed customer service expectations, and support career development.
Ensure department practices comply with Federal and State laws and corporate human resource policies.
Promote EEO and Affirmative Action by identifying problem areas and establishing and meeting goals to eliminate underutilization of protected groups specified in the posting.
Assist with development, implementation, and administration of human resource policies and programs, including EEO and Affirmative Action compliance.
Develop subordinates and other Bank employees for succession planning when requested.