Assistant Branch Manager - Wolf Road
About The Position
The Assistant Branch Manager is responsible for day-to-day operations within the office under the direction of the Branch Manager, BDO, or Senior Branch Manager. The role helps develop and maintain retail, commercial, and municipal customer relationships and actively sells and refers Pioneer Bank products and services. It upholds customer service standards, oversees customer transaction processing, and ensures compliance with cash-handling, security, and bank procedures. The Assistant Branch Manager supports branch staffing and performance by helping schedule, counsel, supervise, evaluate, and discipline personnel; coaching staff on sales and deposits; and participating in interviewing, selecting, and training employees. The role also supports compliance with applicable laws, human-resource policies, Equal Employment Opportunity and Affirmative Action programs, and staff development for succession planning. The position is full time and non-exempt. The stated availability is Monday through Friday, 8:30 a.m.–5:30 p.m., and Saturday, 8:30 a.m.–12:30 p.m. The pay grade is NE 40, with a stated range of $22.00–$35.21 per hour.
Requirements
- At least one year of Assistant Manager or sales experience, or two years’ experience as a Relationship Banker, Client Service Supervisor, or Trainer.
- Ability to demonstrate sales skills and motivate branch staff to cross-sell financial services.
- Ability to comply with policies and procedures, maintain accuracy, and meet deadlines.
- Attain Notary Public certification within 12 months of beginning the position.
- Proficiency with MS Word and Excel, email, and internet software, and ability to learn the retail banking computer system.
- Own transportation or access to reliable transportation on short notice.
- Valid driver’s license and ability to maintain it throughout employment.
- Ability to maintain a flexible daily schedule, including evenings and Saturdays.
Nice To Haves
- Bachelor’s degree preferred.
- Previous sales experience preferred.
- Bilingual capability is a plus.
Responsibilities
- Actively sell and refer Pioneer Bank products and services.
- Uphold established customer-service standards and communicate expectations to ensure they are followed.
- Oversee customer transaction processing and ensure compliance with cash-handling and security procedures.
- Assist with scheduling, counseling, supervising, evaluating, and disciplining branch personnel.
- Continuously coach and evaluate staff sales efforts and monitor results.
- Monitor staff compliance with bank policies and procedures through training and counseling.
- Maintain security controls established by the Bank’s security officer.
- Advise the Branch Manager of office, market, and community trends or other situations warranting management involvement.
- Work with the Branch Officer to coach staff on increasing branch sales and deposits.
- Interview, select, and train staff in accordance with the Bank’s EEO/AA commitment, in conjunction with or under the direct supervision of the Branch Manager.
- Evaluate employee performance and recommend advancement, promotions, and merit increases.
- Motivate and counsel assigned staff to improve professionalism, exceed customer-service expectations, and support career development.
- Ensure department practices comply with federal and state laws and corporate human-resource policies.
- Promote EEO and Affirmative Action by identifying problem areas and establishing and meeting goals to address underutilization.
- Assist in developing, implementing, and administering human-resource policies and programs, including EEO and Affirmative Action programs.
- Develop subordinates and others in the bank for succession planning when requested.
- Develop and maintain retail, commercial, and municipal customer relationships.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
