Assistant Branch Manager I - Orlando, FL (Dean Road)

Trustco Bank • Orlando, FL

10h • Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in overseeing branch operations, supervising staff, maintaining a secure and compliant environment, and delivering a high-quality customer experience. The role may assume the Branch Manager’s responsibilities during their absence and oversees Head Teller and Teller teams. It also contributes to branch identity and growth through sales initiatives, customer engagement, and attention to branch performance standards. Knowledge of residential mortgages, IRA services, and personal banking products supports providing tailored solutions to customers. Duties may change with or without notice.

This is a full-time position with hours aligned to branch operations: Monday–Wednesday, 8:30 AM–5:00 PM; Thursday–Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work and occasional travel for training, meetings, or branch support may be required.

Requirements

• High school diploma or equivalent.
• Proven supervisory and leadership experience.
• Strong customer service background.
• Cash handling expertise.
• Excellent verbal communication skills.
• Fluency in English.
• Access to reliable transportation.
• Well-organized and able to manage multiple priorities.
• Team-oriented and able to thrive in collaborative environments.
• Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

• Bilingual ability.
• Bachelor’s degree.
• Previous banking or financial services experience.
• Familiarity with residential mortgages, IRA services, and personal banking products.

Responsibilities

• Manage staff and maintain smooth day-to-day branch operations when the Branch Manager is absent.
• Oversee Head Teller and Teller teams, fostering excellence and accountability.
• Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
• Connect with customers and prospects, resolve issues, and support customer satisfaction.
• Review and approve transactions, including large check cashing, bank checks, and ledger entries, while following policies.
• Meet or exceed branch performance metrics and maintain operational controls, security, and regulatory compliance.
• Develop banking knowledge and sales skills through training, workshops, and ongoing education.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings account with an annual employer contribution.
• 401(k) retirement plan with employer match.
• Paid time off.
• 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED