Assistant Branch Manager I - Longwood, FL (Sweetwater)

Trustco Bank• Longwood, FL, US, FL

About The Position

Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager and help ensure efficient, secure, and customer-focused branch operations. The role includes supervising staff, maintaining a trusted environment, supporting the branch’s growth, and contributing to customers’ financial well-being. The Assistant Branch Manager may lead the branch in the Branch Manager’s absence and will use banking knowledge—including knowledge of residential mortgages, IRA services, and personal banking products—to help provide suitable solutions for clients. This is a full-time supervisory position. The schedule follows branch operating hours: Monday through Thursday, 8:30 AM–5:00 PM; Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–12:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing, and occasional evening, weekend, and travel commitments for training, meetings, or branch support may be required. Trustco Bank describes its workplace as supportive, inclusive, and collaborative, with opportunities for career growth and professional development. The company offers a compensation and benefits package that includes medical, dental, and vision insurance; a health savings account with an annual employer contribution; a 401(k) plan with an employer match; paid time off and 11 paid federal holidays; training and professional development; tuition reimbursement; and reduced fees and rates on certain loan products.

Requirements

High school diploma or equivalent.
Proven supervisory and leadership experience.
Strong customer service background.
Cash-handling expertise.
Excellent verbal communication skills.
Fluent in English; bilingual ability is a plus.
Access to reliable transportation.
Well-organized and able to manage multiple priorities.
Team-oriented and able to work effectively in collaborative environments.
Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

Bachelor’s degree.
Previous banking or financial services experience.
Familiarity with residential mortgages, IRA services, and personal banking products.
Bilingual ability.

Responsibilities

Assume the Branch Manager’s responsibilities during their absence, manage staff, and maintain smooth day-to-day branch operations.
Oversee Head Teller and Teller teams and foster a culture of excellence and accountability.
Build the branch’s identity, promote sales initiatives, and champion exceptional customer service.
Connect with clients and prospects, resolve issues efficiently, and support customer satisfaction.
Review and approve transactions, including large check cashing, bank checks, and ledger entries, while following policies.
Work toward branch performance metrics while maintaining operational controls, security, and regulatory compliance.
Continue developing banking knowledge and sales techniques through training, workshops, and ongoing education.