Branch Operations Lead, Southchase, Orlando, FL

JPMorgan Chase & Co. • Orlando, FL

15h • Onsite

About The Position

The Branch Operations Lead works closely with the Branch Manager, branch employees, and specialists to ensure accurate, careful, and compliant handling of client financial transactions. The role supports a welcoming branch environment and helps clients build lasting relationships with Chase by offering attentive service, introducing self-service banking options, and connecting clients with the branch team and relevant experts.

The position leads daily branch operations, including cash devices such as the cash vault and ATM, and resolves client issues while following bank policies, procedures, and regulatory requirements. It also supports loss control, compliance, audits, and consistent operational standards. The Branch Operations Lead keeps the branch team informed about policies and procedures and completes the Branch Operations Lead Training Program before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and teamwork.
• Ability and interest in educating branch team members and partners.
• Ability to build client connections, educate clients, and refer them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and work with the team to provide seamless service and support specialized financial needs.
• Share self-service banking options with clients.
• Work with the Branch Manager to maintain standards for loss control, compliance, and audits.
• Help keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED