Assistant General Manager - Wolf Road
About The Position
The Assistant General Manager helps lead a Panera bakery-cafe and its team, partnering with the General Manager to oversee operations, make key decisions, solve problems, delight guests, and grow the business. The role takes ownership of hiring, onboarding, training, and team development while supporting the cafe’s goals, operational and quality standards, and guest-service expectations. The Assistant General Manager also helps maintain costs and inventory, ensures compliance with company procedures and applicable regulations, and contributes to a healthy, safe workplace and a culture of warmth, belonging, growth, and trust. The role requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Candidates must be at least 18 years old, and an offer is conditional on a background check. The position is based at the Wolf Road bakery-cafe in Colonie, New York.
Requirements
- Must be at least 18 years old.
- Proven ability to drive positive results through strong business acumen.
- Ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Availability to work flexible hours, including nights and weekends.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
- Ability to stand and walk for up to 6 hours.
- Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
Nice To Haves
- 1 or more years of restaurant management experience.
- ServSafe certification, or ability to obtain it.
Responsibilities
- Support the General Manager with key decisions and problem-solving.
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
- Support hiring, onboarding, and training of new team members.
- Motivate, engage, inspire, and celebrate the team.
- Assist with team performance management to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
- Partner with the General Manager to develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
- Work with the team to deliver high-quality food, service, and guest experiences.
- Build relationships that encourage long-term guest loyalty.
- Follow operational procedures and execute company strategies and initiatives.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
- Assist the General Manager with managing the bakery-cafe’s costs and inventory.
- Help build a culture of warmth, belonging, growth, and trust.
Benefits
- Competitive pay of $23.50–$28.
- Eligibility for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, life, and pet insurance.
- 401(k) with company match available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
