Financial Center Assistant Manager - Haywood Road Financial Center

Bank of America • Greenville, NC

2d • Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that all aspects of the center run effectively and cohesively. The role oversees smooth and efficient teller-line functioning, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

The position manages client traffic and business results, creates a world-class client experience, advances market-level initiatives, and engages employees in the business strategy. The role requires effective execution of organizational priorities and may involve working weekends or extended hours, including at another financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
• Collaborates effectively, getting things done while building and nurturing strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence identifying client solutions based on needs, resolving problems independently, or involving others as appropriate.
• Effective and confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines, act in clients' and the bank's best interests, and adhere to applicable laws and regulations.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable to results.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support operational excellence and effective, cohesive financial center operations, including teller-line functioning and day-to-day policy and procedure adherence.
• Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED