Store Supervisor - Haywood Road

TD • Greenville, SC

3d • $24 - $34 • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to support operational excellence, compliance, and the achievement of operational, customer, and sales objectives. The role leads advice and service colleagues, manages teller and platform workflows, and may manage the Store in the absence of another manager, including teller operations, platform activities, and customer escalations. The supervisor supports the acquisition, retention, and growth of customer relationships through personalized service, advice, and sales activities.

The position requires broad knowledge of banking operations, products, services, customer relationship tools, financial literacy, and relevant policies and regulations. It includes responsibility for customer service and complaint resolution, vault and cash management, fraud prevention, transaction approvals, operational controls, and regulatory compliance. The role also coaches, develops, schedules, and supports team members, while working with Store Leaders and TD partners to provide an effective customer experience.

This is a loan-originator position under applicable federal regulations. The employee must be eligible for employment with a covered financial institution and for NMLS registration as a mortgage loan originator. A criminal background check, credit report check, and related applicant disclosures or certifications are required by federal law.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience working with customers and/or in sales, or equivalent experience.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to meet and exceed customer expectations.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to supervise and lead others.
• Ability to provide community services.
• Ability to perform the described physical activities, including frequent standing and walking and occasional lifting, bending, kneeling, climbing, and related movements.

Nice To Haves

• Undergraduate degree.
• Notary license.
• Previous supervisory experience or demonstrated ability to provide direction, make decisions, coach, and oversee customer service.

Responsibilities

• Supervise, lead, and direct the day-to-day work of advice and service colleagues to achieve Store objectives and provide strong customer and colleague experiences.
• Monitor teller and platform workflows, prioritize work, delegate responsibilities, and ensure efficient delivery of service and advice while maintaining compliance.
• Manage the Store in the absence of another manager, including teller-side and platform operations and customer escalations.
• Promote operational excellence and compliance, including cash handling, vault management, negotiable-item controls, fraud prevention, expense management, customer privacy, integrity, and colleague safety.
• Engage customers regarding loan products and facilitate application intake while maintaining active NMLS registration status.
• Lead, coach, and develop colleagues in customer service, product knowledge, advice conversations, sales and service strategies, and customer complaint resolution.
• Use customer relationship tools, products, services, campaigns, and financial-literacy resources to provide consultative advice and help customers address financial needs.
• Acquire and deepen customer relationships through lead management, customer outreach, appointments, referrals, and proactive sales and service activities.
• Lead customer interactions in the lobby and on the frontline, respond to inquiries and escalations, take ownership of complaints, and support customer problem resolution.
• Complete customer transactions and routine-to-advanced banking activities, including check cashing, large withdrawals, deposits, and loan payments, in accordance with bank policies and procedures.
• Support Store customer experience and advice plans, lobby leadership, appropriate channel servicing, and a professional and inviting Store environment.
• Maintain effective colleague scheduling to meet customer demand and compliance requirements.
• Manage vault operations, including auditing, reporting, balancing, currency levels, and shipment and delivery tracking.
• Plan and coordinate Store activities, resolve operational issues and escalations, oversee branch administrative duties, approve financial transactions using sound judgment, and escalate non-standard or high-risk activity as needed.
• Ensure accurate documentation and due diligence for customer transactions, follow operating policies and procedures and the Bank Code of Conduct, and support process improvements.
• Lead and support a high-performing team through feedback, coaching, performance input, onboarding, professional development, communication, and timely recognition or performance management.
• Promote a cohesive, inclusive, fair, and respectful team environment and act as a brand champion for the business area and bank.
• Under the direction of the Manager, participate in performance management activities for the teller and platform teams.

Benefits

• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive plan awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED