Road Supervisor

Via•Fort Wayne, IN

1d•Onsite

About The Position

As a Road Supervisor for Citilink Access operated by Via, you will train and oversee operators, respond to emergencies, and manage paratransit service delivery in the Fort Wayne area. Via provides technology and services for public transportation systems, working with agency partners around the world. The role includes supervising operators on the road, delivering training, addressing operational issues, and operating accessible vehicles when needed. The Road Supervisor also performs post-accident and post-incident procedures, including serving as the Designated Employer Representative (DER) for DOT purposes.

Requirements

Possess sound knowledge of the city and an excellent driving record.
Have previous supervisory or management experience.
Be able and willing to train paratransit operators.
Be available to be scheduled according to evolving role needs during all service hours and days.
Be able to operate a wheelchair-accessible vehicle within standard safety guidelines.
Be able to safely push and maneuver more than 400 pounds, such as when assisting passengers in wheelchairs or handling heavy equipment.
Be comfortable bending down on one knee for extended periods to secure wheelchairs and other mobility aids.
Be patient, empathetic, and sensitive to the needs of people with disabilities.
Deal effectively and courteously with customers and the public.
Hold a valid driver's license.
Pass a drug screening, motor vehicle check, physical exam, and criminal background check.
Be at least 25 years old.
Apply in person at Via's offices in the Fort Wayne area.

Responsibilities

Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure drivers meet service and safety standards.
Monitor operator interactions and compliance with safety procedures, and provide constructive feedback.
Develop and deliver initial, remedial, and refresher training for new drivers.
Provide hands-on training in best practices, safety protocols, and service standards.
Conduct post-accident and post-incident procedures, including acting as the Designated Employer Representative (DER) for DOT purposes.
Serve as the primary contact for immediate operational issues and implement timely solutions.
Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards.
Provide trip service as needed, particularly when riders are stranded or there are breakdowns or other service disruptions.