Road Supervisor

Summit LLC•White Plains, NY

About The Position

Summit School Services is hiring a Road Supervisor to oversee operators and support safe, reliable bus transportation. The role supervises daily operator activities, monitors service performance, promotes a positive and safety-focused work environment, and ensures compliance with company policies and procedures. The position also involves coaching and mentoring employees, addressing operational and customer issues, evaluating direct reports, and completing required reporting and audits. The stated pay rate is $31.25 per hour. Summit School Services offers medical, dental, vision, basic life insurance coverage, holiday pay, PTO accrual, and enrollment in a retirement savings plan. The company maintains a zero-tolerance policy for conduct incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination, and is committed to safeguarding children and passengers.

Requirements

High school diploma or equivalent.
At least 5 years of work experience; college education may substitute for up to 2 years of required work experience.
Knowledge of company services, capabilities, policies, procedures, and practices sufficient to manage operators, resolve issues in accordance with company goals, and promote the company’s transportation services.
Proven supervisory expertise and knowledge of related methods, practices, and techniques.
Computer literacy, preferably in word processing and spreadsheets.
Excellent interpersonal skills and well-developed written and verbal communication skills.
Basic math skills.
Relationship-building, relationship-maintenance, and collaboration skills for supporting local decision-making customers and working with internal and external stakeholders to resolve issues.
Oral and written communication skills to explain events and their resolution, provide direction and coaching, encourage feedback from the driving workforce, and promote the company’s services.
Well-developed multitasking, time-management, and prioritization skills to balance customer-care and routing demands.

Nice To Haves

Some college education preferred.
Three years of experience in the transit industry preferred.

Responsibilities

Supervise operators’ day-to-day activities to ensure safe bus operations and compliance with operational requirements and corporate safety training processes and practices.
Provide operators with support, advice, and guidance on issues such as customer complaints, bus or worker safety, and time-off requests; assess situations and determine appropriate actions, including training or counseling, to prevent recurrence.
Promote a positive work environment through coaching, mentoring, and non-safety-related training that supports employee motivation, morale, company values, and customer service.
Monitor on-time performance.
Prepare and submit required reports in a timely manner.
Model and supervise compliance with company policies and processes, and discuss observed breaches with the General Manager.
Collect and audit employee DVIs.
Regularly evaluate the performance of all direct-report personnel according to company policy.
Administer appropriate employee discipline as necessary.
Demonstrate ethical best practices and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties as assigned.