Road Supervisor

National Express•White Plains, NY

About The Position

The Road Supervisor oversees operators’ day-to-day activities to ensure safe bus operations and compliance with operational requirements, company policies, and safety training practices. The role provides guidance and support to operators, monitors service performance, evaluates direct reports, and helps maintain a positive, safety-focused work environment with strong employee morale and customer service. The supervisor also prepares reports, audits employee DVIs, and administers discipline when appropriate. Other duties may be assigned. Summit School Services is committed to transportation safety, quality service, positive employee relations, and safeguarding children and passengers. The company has a zero-tolerance policy for conduct incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Pay and other employment terms vary by site, geographic market, customer or contractual terms, and position.

Requirements

High school diploma or equivalent.
At least 5 years of work experience; college education may substitute for up to 2 years of required work experience.
Knowledge of the company, its service promise, services, capabilities, policies, procedures, and practices sufficient to manage operators, resolve issues in line with company goals, and promote the company’s bus transportation services.
Proven supervisory expertise and knowledge of related methods, practices, and techniques.
Computer literacy, preferably in word processing and spreadsheets.
Excellent interpersonal skills and well-developed written and verbal communication skills.
Basic math skills.
Relationship-building, relationship-maintenance, and collaboration skills to support local decision-making customers, maintain effective relationships with internal and external stakeholders, and develop solutions to resolve issues.
Oral and written communication skills to explain events and resolutions, provide direction and coaching, encourage workforce input and feedback, and promote the company’s transit services.
Strong multitasking, time-management, and priority-management skills to balance competing customer-care and routing demands.

Nice To Haves

Some college education preferred.
Three years of experience in the transit industry preferred.

Responsibilities

Supervise operators’ day-to-day activities to ensure compliance with operational requirements for safe bus operations, including corporate safety training processes and practices.
Advise and guide operators in responding to customer complaints, bus or worker safety concerns, time-off requests, and other issues; assess situations and determine appropriate actions, such as additional training or counseling.
Coach, mentor, and provide non-safety-related training to promote employee motivation, morale, commitment to company values, and excellence in customer service.
Monitor on-time performance.
Prepare and submit required reports in a timely manner.
Supervise compliance with company policies and processes, and discuss observed breaches of policy or procedure with the General Manager.
Collect and audit employee DVIs.
Evaluate the performance of all direct-report personnel regularly according to company policy.
Administer appropriate employee discipline as necessary.
Model ethical practices and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties as assigned.