Maintenance Supervisor - Avana Haywood

Greystar Management Services•Greenville, SC

2d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine upkeep, prepares vacant apartments for leasing and move-ins, establishes community appearance standards, checks the quality of work performed by team members and contractors, and maintains supplies and equipment within budget guidelines. The position also supports budgeting, preventative maintenance, safety compliance, cost control, and responsive customer service.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and demonstrate knowledge of the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about departmental operating policies.
Proficiency with internet, word-processing, spreadsheet, and database management programs.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires working on sealed HVAC systems.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.
Ability to stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel locally for business meetings, training, or other work-related needs.

Nice To Haves

Property management system experience.

Responsibilities

Complete resident-requested work orders and routine community maintenance by diagnosing problems and making repairs according to company policies, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and quality checks.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, apartment interiors, breezeways, parking lots, signage, offices, and common areas.
Inspect work by service team members and develop corrective action plans when needed.
Inspect contractors’, vendors’, and service providers’ work and materials to verify compliance with quality standards and scope specifications.
Maintain an adequate inventory of spare parts and materials and coordinate supply and tool orders with the Community Manager.
Complete monthly preventative maintenance procedures.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost control by repairing parts when feasible, minimizing waste, and using tools and equipment properly.
Conduct scheduled safety meetings, maintain current and accessible MSDS sheets, and stay informed about OSHA and other safety requirements.
Provide respectful, responsive customer service to residents and team members, including addressing questions and maintenance complaints and completing assigned work orders efficiently.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.