Financial Center Assistant Manager - Haywood Road Financial Center

Bank of America•Greenville, SC

1d•Onsite

About The Position

The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures the center runs effectively and cohesively, including smooth and efficient teller-line operations, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, fosters a world-class client experience, implements market-level initiatives, and engages employees in the business strategy. It also involves managing organizational priorities and ensuring effective execution. The position is based in an in-office banking environment and requires weekend and/or extended-hours availability, potentially at another financial center within a reasonable distance.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, getting things done and building and nurturing strong relationships.
Show passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidently identify solutions for clients based on their needs, resolve problems independently, or bring in others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines, do what is right for clients and the bank, and adhere to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Have a high school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support financial-center operations and day-to-day policy and procedure adherence.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.