Appointment Scheduler Jobs

About The Position

Requirements

• High school graduate or equivalent required.
• Knowledge of grammar, spelling, and punctuation sufficient to type accurate patient information.
• Knowledge of proper phone etiquette and customer service concepts and techniques.
• Core competencies in communication, customer service, use of technology, adaptability, teamwork, and confidentiality.

Nice To Haves

• One year of previous medical appointment scheduling experience preferred.
• Familiarity with Centricity scheduling software is a plus.
• Knowledge of medical terminology, particularly in the orthopaedic specialty, is a plus.
• Spanish speaking preferred.

Responsibilities

• Receive and process a high volume of incoming appointment calls.
• Schedule appointments for OCR physicians in accordance with physician and department requirements, coordinating with other departments as necessary.
• Transfer calls appropriately in a multi-extension system.
• Instruct patients to bring required paperwork, such as insurance cards, x-rays, and disability paperwork, according to protocol.
• Answer patients’ questions concerning appointments.
• Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
• Notify and coordinate with the appropriate Medical Assistant about same-day and next-day appointment additions or cancellations and emergent patient requests.
• Attend training seminars to learn computerized appointment scheduling and maintain proficient computer skills according to established workflows and standards.

Benefits

• Medical, dental, and vision coverage
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Retirement savings and profit-sharing plan participation
• Employee Assistance Program
• Paid holidays and paid time off
• Company-sponsored events