Appointment Scheduler

Orthopaedic & Spine Center of the Rockies•Greeley, CO

2d•$19 - $25

About The Position

The Appointment Scheduler answers telephones and makes appointments for patients, maintains accurate and orderly schedules for clinic physicians, attends training seminars to learn computerized appointment scheduling, and maintains proficient computer skills in accordance with established workflows and standards. The role works in a typical medical office environment with regular interruptions and distractions. It is mostly sedentary and involves moving about the office, operating office equipment, and communicating frequently with patients, doctors, coworkers, and others using equipment such as telephones and email.

Requirements

High school graduation or equivalent.
Demonstrated knowledge of grammar, spelling, and punctuation to enter accurate patient information.
Knowledge of proper telephone etiquette and customer service concepts and techniques.
Core competencies in communication, customer service, use of technology, adaptability, teamwork, and confidentiality.

Nice To Haves

One year of previous medical appointment scheduling experience preferred.
Familiarity with Centricity scheduling software is a plus.
Knowledge of medical terminology; orthopaedic specialty knowledge is a plus.
Spanish speaking preferred.

Responsibilities

Receive and process a high volume of incoming appointment calls.
Schedule appointments for OCR physicians according to physician and department requirements, coordinating with other departments as necessary.
Transfer calls appropriately within a multi-extension system.
Instruct patients to bring required paperwork, such as insurance cards, x-rays, or disability paperwork, according to protocol.
Answer patients’ questions concerning appointments.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Notify and coordinate with the appropriate Medical Assistant regarding additions or cancellations for same-day or next-day appointments and emergent patient requests.
Attend training seminars to learn computerized appointment scheduling and maintain proficient computer skills in accordance with established workflows and standards.