Appointment Scheduler

Chesapeake Regional Healthcare•Chesapeake, VA

3d•Onsite

About The Position

Under direct and indirect supervision of the Appointment Scheduling Supervisor and C.E.O., the Appointment Scheduler accurately and efficiently schedules MRI, CT, ultrasound, and other patient appointments. The role involves professional and courteous communication with referring physicians and patients, accommodating scheduling requests, and assisting with other office and clerical duties as needed. The position is performed in a clean, well-lit medical facility. The work may involve exposure to electrical, chemical, magnetic, and radiant-energy hazards, infectious disease, and lifting hazards. The employee must be able to move about freely and sit, stand, and walk intermittently during the day, as well as stoop and bend as needed.

Requirements

High school diploma.
Ability to operate a copier, fax machine, and computer.
Excellent organizational, communication, and interpersonal skills.
Ability to set priorities and manage a varying workload.
Ability to remain calm in stressful situations.
Courtesy and empathy toward coworkers and physicians.
Ability to make sound judgments and take appropriate action based on departmental policies, procedures, and needs.
Discretion with confidential information and compliance with corporate HIPAA policies.
Ability to move about freely; sit, stand, and walk intermittently; and stoop and bend as required.
Sufficient visual and auditory acuity and manual dexterity to perform job tasks.

Nice To Haves

Previous healthcare experience preferred.
Courses in medical terminology preferred.

Responsibilities

Schedule MRI, CT, ultrasound, and X-ray exams according to scheduling guidelines and prescreening procedures to support patient safety and readiness for scanning, using phone calls and faxes.
Review scheduled appointments to verify that each is scheduled correctly, with the appropriate time allotted and scanner selected.
Accurately enter patient registration information.
Review and contact patients in the “To Be Scheduled” file on an ongoing basis to support efficient use of imaging modalities.
Monitor faxed appointment requests, enter them into RIS scheduling, and contact the appropriate source to complete scheduling.
Monitor modality schedules and fill openings efficiently to maximize scanner use and maintain patient flow.
Assist with incoming phone calls and transfer them appropriately.
Coordinate patient transportation when necessary.
Ensure pertinent prior exams, studies, films, and reports are available before or at the time of the scheduled exam.
Assist with other office and clerical duties as needed.
Attend mandatory practice training and meet departmental requirements annually.