Appointment Scheduler

Summit Orthopedics • Woodbury, MN

12d • $19 - $23 • Onsite

About The Position

The Appointment Scheduler registers and schedules inpatient and outpatient procedures and surgical appointments for patients, clinics, physicians, and staff in a courteous and efficient manner, with customer and quality service as the main objectives. This is a full-time position based at Summit Orthopedics’ Corporate Office in Woodbury, Minnesota, with a Monday–Friday schedule from 8:30 AM to 5:00 PM, subject to change. The role also includes cross-training in some switchboard and clinic navigator duties.

Summit Orthopedics describes a patient-first, collaborative and community-centered culture grounded in its values: Better together, Own it, Nimble, Excellence, and Service. The organization provides orthopedic care throughout the Twin Cities, Greater Minnesota, and Western Wisconsin, and has more than 1,200 employees.

Responsibilities

• Answer incoming patient phone calls as a front-line contact and provide a high level of customer service.
• Review existing patient personal and insurance information for accuracy and completeness.
• Register new patients by collecting demographic and insurance information and verifying insurance eligibility.
• Search physician appointment schedules for a location, date, and time that best meet the patient’s needs.
• Schedule and confirm patient appointments.
• Work with physician teams and/or triage patient issues to determine whether same-day appointments are needed.
• Coordinate interpreters for deaf or non-English-speaking patients.
• Follow appointment scheduling protocols established by physician teams.
• Reschedule patients whose appointments fall on days that become blocked out.
• Determine when to communicate with other departments, clinic teams, or customers to resolve issues.
• Respond to patient complaints about appointment scheduling and route other complaints as appropriate.
• Identify and communicate patient account errors to appropriate departments or management.
• Perform other related duties and special projects as assigned.
• Cross-train in some switchboard and clinic navigator duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) retirement plan
• Profit-sharing retirement plan
• The hired candidate may be eligible for bonuses, differentials, and/or deferred compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed