Appointment Scheduler
About The Position
The Appointment Scheduler registers and schedules inpatient and outpatient procedures and surgical appointments for patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the primary objectives. This is a full-time position based at Summit Orthopedics’ Corporate Office in Woodbury, Minnesota, with a Monday–Friday schedule of 8:30 a.m. to 5:00 p.m., subject to change. The role also includes cross-training in some switchboard and clinic navigator duties. Summit Orthopedics provides orthopedic care throughout the Twin Cities, Greater Minnesota, and Western Wisconsin. Its team of more than 1,200 employees provides services including specialty clinics, urgent care, imaging, bracing, therapy, surgery, and post-surgical stays.
Responsibilities
- Serve as a frontline point of communication for patients by answering incoming calls and providing a high level of customer service.
- Review existing patient personal and insurance information for accuracy and completeness.
- Register new patients by collecting demographic and insurance information and verifying insurance eligibility.
- Search physician appointment schedules for a location, date, and time that best meet the patient’s needs.
- Schedule and confirm patient appointments.
- Work with physician teams and/or triage patient issues to determine whether same-day appointments are needed.
- Coordinate interpreters for deaf or non-English-speaking patients.
- Follow appointment-scheduling protocols established by physician teams.
- Reschedule patients whose appointments fall on days that become blocked out.
- Determine when to contact other departments, clinic teams, or customers to resolve issues.
- Respond to patient complaints about appointment scheduling and route other complaints as appropriate.
- Identify and communicate patient-account errors to the appropriate departments or management.
- Perform other related duties and special projects as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Paid time off
- 401(k) retirement plan
- Profit-sharing retirement plan
- May be eligible for bonuses, differentials, and/or deferred compensation
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
