Appointment Scheduler

Orthopaedic & Spine Center of the Rockies PC • Greeley, CO

1d

About The Position

The Appointment Scheduler answers telephones and schedules appointments for patients, maintains accurate and orderly schedules for clinic physicians, attends training seminars to learn computerized appointment scheduling, and maintains proficient computer skills according to established workflows and standards. The role handles a high volume of incoming calls and coordinates scheduling with physicians, departments, clinic personnel, and Medical Assistants. The position works in a typical medical office environment with regular interruptions and distractions, and is mostly sedentary while requiring movement around the office and use of office equipment.

Requirements

• High school graduate or equivalent required.
• Knowledge of grammar, spelling, and punctuation sufficient to type accurate patient information.
• Knowledge of proper phone etiquette and customer service concepts and techniques.
• Core competencies in communication, customer service, use of technology, adaptability, teamwork, and confidentiality.

Nice To Haves

• One year of previous medical appointment scheduling experience preferred.
• Familiarity with Centricity scheduling software is a plus.
• Knowledge of medical terminology, particularly in the orthopaedic specialty, is a plus.
• Spanish speaking preferred.

Responsibilities

• Receive and process a high volume of incoming appointment calls.
• Schedule appointments for OCR physicians in accordance with physician and department requirements, coordinating with other departments as necessary.
• Transfer calls appropriately in a multi-extension system.
• Instruct patients to bring required paperwork, such as insurance cards, x-rays, and disability paperwork, according to protocol.
• Answer patients’ questions concerning appointments.
• Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
• Notify and coordinate with the appropriate Medical Assistant about same-day and next-day appointment additions or cancellations and emergent patient requests.
• Attend training seminars to learn computerized appointment scheduling and maintain proficient computer skills according to established workflows and standards.

Benefits

• Medical, dental, and vision coverage
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Retirement savings and profit-sharing plan participation
• Employee Assistance Program
• Paid holidays and paid time off
• Company-sponsored events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED