Medical Appointment Scheduler/Operator

McIver Urological Clinic • Jacksonville, FL

6d

About The Position

McIver Clinic has been a trusted leader in urological care in Jacksonville since 1921. With multiple locations throughout the greater Jacksonville area and more than 27 providers, the clinic delivers patient-centered care across a broad range of urological services.

The Medical Appointment Scheduler/Operator assists patients by phone, schedules and reschedules medical appointments, directs calls to the appropriate departments, and relays messages to staff. The role requires strong communication skills, attention to detail, and professional, courteous service in a busy medical office environment.

Requirements

• High school diploma or equivalent required.
• At least one year of medical office or healthcare customer service experience required.
• Strong verbal and written communication skills.
• Demonstrated ability to provide professional and courteous service to patients.
• Ability to handle sensitive and confidential information appropriately.
• Proficiency with computers and electronic systems.
• Ability to work effectively in a fast-paced, patient-focused environment.

Nice To Haves

• Previous medical scheduling experience preferred.
• Experience with electronic health records (EHR) or medical scheduling systems preferred.

Responsibilities

• Answer a high volume of incoming calls and assist patients with scheduling medical appointments.
• Greet patients and assist with scheduling and rescheduling appointments.
• Collect and accurately document patient demographic and insurance information.
• Contact patients as needed regarding appointment scheduling and changes.
• Answer routine questions and provide information to patients within the scope of the role.
• Direct calls to the appropriate departments and relay messages to staff.
• Maintain patient confidentiality and comply with HIPAA and organizational privacy standards.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED