Medical Appointment Scheduler/Operator

FLORIDA PHYSICIAN SPECIALISTS LLC • Jacksonville, FL

6d

About The Position

McIver Clinic is a trusted leader in urological care in Jacksonville, serving patients across multiple locations and a broad range of urological services. The Medical Appointment Scheduler/Operator assists patients by phone, schedules and reschedules medical appointments, directs calls to appropriate departments, and relays messages to staff. The role requires strong communication skills, attention to detail, and professional, courteous service in a busy medical office environment.

Requirements

• High school diploma or equivalent required.
• At least one year of medical office or healthcare customer service experience required.
• Strong verbal and written communication skills.
• Demonstrated ability to provide professional and courteous service to patients.
• Ability to handle sensitive and confidential information appropriately.
• Proficiency with computers and electronic systems.
• Ability to work effectively in a fast-paced, patient-focused environment.

Nice To Haves

• Previous medical scheduling experience.
• Experience with electronic health records (EHR) or medical scheduling systems.

Responsibilities

• Answer a high volume of incoming calls and assist patients with scheduling medical appointments.
• Greet patients and assist with scheduling and rescheduling appointments.
• Collect and accurately document patient demographic and insurance information.
• Contact patients as needed regarding appointment scheduling and changes.
• Answer routine questions and provide information to patients within the scope of the role.
• Direct calls to the appropriate departments and relay messages to staff.
• Maintain patient confidentiality and comply with HIPAA and organizational privacy standards.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED