Remote Medical Appointment Scheduler – Veterans Services

Fortuna BMC • ,

7d • $21 - $21 • Remote

About The Position

Fortuna is seeking an experienced remote medical appointment scheduler to support veterans through the medical examination process. This role coordinates examinations and diagnostic testing, tracks outstanding appointments, answers questions, resolves scheduling issues, and maintains accurate case documentation. It is a fast-paced, metrics-driven operational position—not a traditional clinical case management role—and does not involve providing medical care or in-person services. The position is suited to people with experience in high-volume customer service, healthcare scheduling, appointment coordination, claims support, patient access, contact center operations, or healthcare administration. Candidates must be U.S. citizens residing in the United States. Remote candidates in CST and EST are preferred to support operational coverage between 8:00 AM and 5:00 PM. The schedule is Monday through Friday. Training is scheduled to begin December 7, 2026, from 8:00 AM to 5:00 PM EST. Compensation is $21.00 per hour.

Requirements

• U.S. citizenship and residence in the United States.
• High school diploma or equivalent GED.
• At least 2 years of experience in a healthcare, medical scheduling, call center, claims processing, case management, or related operational environment is preferred.
• Strong verbal and written communication skills, including the ability to interact professionally with Veterans, clinic staff, and internal teams.
• Experience using Electronic Health Records (EHR) systems and the Microsoft Office Suite.
• Ability to multitask, prioritize competing deadlines, and maintain exceptional attention to detail.
• Ability to work independently in a remote environment and collaborate effectively within a team.
• Comfort working in a performance-based environment with defined KPIs and operational expectations.
• Reliable high-speed internet connection and a secure, distraction-free remote workspace.
• Personable, compassionate, highly organized, professional, and able to navigate sensitive conversations.
• Remote work experience and experience handling at least 50 outbound calls per day.

Nice To Haves

• Experience reviewing medical documentation, coordinating appointments, or managing complex workflows is strongly preferred.
• Candidates located in CST and EST are preferred to support operational coverage between 8:00 AM and 5:00 PM.

Responsibilities

• Review Examination Scheduling Requests (ESRs), medical records, and service records to determine case readiness and required examinations or diagnostic testing.
• Submit and track clarification requests with the Department of Veterans Affairs (VA) and manage cases through completion.
• Coordinate with claimants, clinic staff, and internal stakeholders to schedule appointments, monitor exam completion, and ensure required documentation is submitted accurately and on time.
• Maintain detailed case documentation while handling sensitive information professionally and discreetly.
• Collaborate with operational teams and clinic partners to resolve issues, escalate concerns appropriately, and support efficient case processing.
• Serve as a point of contact for assigned clinics when applicable, ensuring effective communication and coordination.
• Support operational workflows, mentor team members when needed, and contribute to process improvement initiatives.
• Meet productivity, quality, timeliness, and performance metrics in a structured, metrics-driven environment.
• Adapt to evolving technologies, tools, AI, and automation systems used within the program.

Benefits

• Paid sick leave based on state regulations after 90 days of employment.
• Medical, dental, and vision insurance offered after a waiting period, with 60% paid by Fortuna.
• Free telemedicine and mental health services for the employee and family.
• Additional voluntary benefits, including Group Life Insurance, Accidental Insurance, Critical Care, and Short Term Disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED