Admin Jobs

About The Position

Requirements

• High school diploma or equivalent required
• Customer service experience preferred
• Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing, email management, and file management
• Excellent communication skills
• Excellent attention to detail skills
• Presents a professional image
• Ability to build rapport and collaborate with others
• Advanced understanding of company products, services and internal processes.
• Proficiency with internal systems, email management and reporting tools.
• Advanced experience with word processing, spreadsheets, data entry, e-mail management, and file management
• Strong interpersonal skills, ability to relate to a wide range of people, and collaborate well with others
• Excellent communication skills to include: actively pays attention to, and participants in, communication with others, adapts communication style to audience, friendly, confident, gives and receives feedback, volume and clarity, empathetic, respectful, responsive
• Ability to manage escalations with professionalism and discretion.
• Displays initiative, a desire to learn and develop, a willingness to help others
• Mentors fellow Customer Service team members, leads by example
• Generates ideas, solves problems as they arise
• Excellent attention to detail skills to include: organizational skills, time management skills, analytical skills, observational skills
• High level of efficiency, accuracy, and responsibility
• Handles and protects confidential and sensitive information with utmost importance
• Excellent understanding of customer care and services
• Prioritizes and manages different tasks at once
• Works effectively to meet deadlines
• Thrives in pressured or stressful situations
• Committed and flexible attitude
• Presents a professional image
• Must be flexible with work schedule to support cyclical work demand

Nice To Haves

• associate or bachelor’s degree preferred

Responsibilities

• Represents CAS in a friendly and professional manner in-person, over the phone, and in writing
• Serves as the first level of contact for verbal and written participant communication
• Responds to participant email inquiries from Info email in a timely and professional manner
• Follows appropriate escalation procedures
• Provides exceptional customer service in light of ongoing changes in the industry
• Assists other teammates and teams as needed
• Other duties as assigned, including special projects
• Adheres to all company policies
• Maintains client and participant accounts, updating account information, as needed, and ensuring all records are complete and current
• Safeguards confidential information and adheres to all applicable privacy, security and HIPAA requirements when accessing, handling and disclosing protected information