Enterprise Support Admin

Easy Ice LLC• US,

2d•$70,000 - $80,000•Remote

About The Position

The Enterprise Support Admin is a collaborative, service-oriented role supporting Easy Ice’s Enterprise sales team and helping ensure a seamless experience for customers and prospects. The role works closely with Sales, Operations, Supply Chain, Installation Coordinators, Finance, Legal, and other internal teams to support the sales process from initial contact through onboarding. It handles inbound calls, lead qualification, customer agreements, installation coordination, and communication between customers and internal teams. The role is also cross-trained to assist other sales channels as needed. A major responsibility is supporting the complete Enterprise buyback process, in which Easy Ice purchases a customer-owned ice machine and converts the customer to a full-service Easy Ice subscription that includes preventative maintenance and service. The administrator gathers customer asset information, coordinates evaluations and approvals, works with Supply Chain and Operations on equipment and site survey information, obtains lien releases with Legal, supports contribution analysis with Finance, and facilitates payment to the customer. The role also provides day-to-day administrative support to Enterprise Business Development Managers and National Account Managers; maintains detailed account records; supports tailored client solutions; and serves as a point of contact for customer questions, follow-up, onboarding, engagement, satisfaction, and retention.

Requirements

High school diploma required.
At least 5 years of relevant experience in sales support, customer service, or a related administrative or support role.
Exceptional verbal and written communication skills.
Advanced proficiency in Salesforce, Microsoft Office Suite (Word, Excel, and PowerPoint), and other CRM or project management tools.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational skills and attention to detail.
Customer-focused mindset and strong problem-solving skills.
Ability to work independently in a remote environment.
Reliable internet and a professional workspace.

Nice To Haves

Associate degree or higher preferred.
Experience in sales support, customer service, or an administrative/support role involving Enterprise or B2B sales environments.

Responsibilities

Provide dedicated sales support to the Enterprise sales team, including preparing proposals, presentations, and contracts.
Support the Enterprise sales team with the full customer buyback process.
Gather customer asset information and coordinate buyback evaluations, approvals, equipment, site survey information, lien releases, contribution analysis, and customer payment with relevant internal teams.
Manage and coordinate communication between Enterprise clients and internal departments for new owners, upgrades, and new locations.
Support onboarding and training of new Enterprise clients, including onboarding documentation and process management.
Maintain and update CRM systems with accurate, timely information related to Enterprise accounts.
Collaborate with sales and technical teams to understand Enterprise client needs and facilitate tailored solutions.
Track and report sales activities, pipeline status, and key performance metrics for Enterprise accounts.
Coordinate scheduling, logistics, and follow-up for Enterprise sales meetings, demos, and product trainings.
Assist in developing and disseminating Enterprise-specific marketing and sales collateral.
Serve as a point of contact for Enterprise clients, respond to inquiries, and provide customer service and timely follow-up.
Support implementation of onboarding programs and ongoing engagement initiatives tailored to Enterprise clients.
Coordinate installation scheduling with Supply Chain and Installation Coordinators.
Identify potential issues early and facilitate proactive problem-solving between Sales and Operations.
Provide day-to-day administrative support to Enterprise Business Development Managers and National Account Managers.