Behavioral Health Manager- Monticello Admin

Mainline Health Systems Inc•Monticello, AR

About The Position

The Behavioral Health Manager reports to the Behavioral Health Director and is responsible for supervising and supporting the Behavioral Health Case Management team. The role ensures efficient, timely case management services; oversees operational workflows; and promotes high standards of care coordination and documentation. The Manager contributes to staff development, program integration, community engagement, and the overall mission and goals of the Behavioral Health department. The role also participates in continuous quality improvement practices and measures, with care guided by Mainline Health Systems, Inc.'s Patient Centered Medical Home model. The position is 75% clinical and 25% administrative, with travel of up to 50%. The stated schedule is 8:00 a.m. to 5:30 p.m. Monday through Thursday and 8:00 a.m. to 12:00 p.m. Friday, or 8:00 a.m. to 4:30 p.m. at the UAM Clinic and other school-based clinics. Schedules may vary based on clinic location and patient needs, and adjustments or additional hours may be required to complete duties. The position supervises Behavioral Health Case Managers and is classified as full-time and FLSA non-exempt.

Requirements

Bachelor’s degree in social work, psychology, counseling, or a related field.
At least 3 years of experience in behavioral health or social service case management.
Strong knowledge of behavioral health documentation, workflows, and integrated care practices.
Excellent organizational, interpersonal, and communication skills.
Excellent professional customer service skills.
Working knowledge of relevant software, such as MS Office products and eClinical.
Experience linking patients with community resources and patient-enabling services.

Nice To Haves

Master’s degree in social work, counseling, or a related behavioral health field.
Experience in grant management.
Experience with FQHC or school-based behavioral health.

Responsibilities

Hire Behavioral Health Case Managers, coordinate work schedules, evaluate staff performance, and assist with staff training.
Ensure staff adherence to policies, procedures, and compliance standards.
Oversee case management caseload assignments to support equitable distribution and manageable workloads.
Monitor discharge planning and documentation from the case manager perspective to support continuity of care.
Monitor timely work on patient referrals and telephone encounters.
Track and analyze patient no-show rates and scheduling issues, and identify opportunities to improve appointment compliance and patient engagement.
Support outreach, community relations, and public relations activities promoting the Behavioral Health program.
Assist with grant proposal writing, implementation, tracking, and reporting of grant-funded activities and requirements.
Perform patient-care-related clerical and administrative tasks, including scheduling appointments, reminder calls, outreach letters, coordinating integrated behavioral health and medical appointments, updating patient contact information, and prior authorizations when indicated.
Educate patients about MHS services as needed.
Assist with care coordination by connecting patients with resources, referring them to other agencies, and obtaining releases of information as needed.
Complete screeners to determine patient and family needs, develop plans to address identified needs, and enter screeners in visit notes or smart forms.
Assist providers with patient care by making follow-up calls to support adherence to treatment plan goals.
Coordinate Integrated Care services by monitoring and working with various disciplines on unified treatment plans.
Assist Behavioral Health Consultants with patient care by monitoring, updating, and tracking identified treatment goals.
Participate in Quality Improvement and Quality Assurance activities as appropriate for departmental tracking.
Serve as part of the care team and follow and implement workflows that support and sustain the MHSI Patient Centered Medical Home model of care.
Participate in assigned Risk Management activities.
Perform other duties as assigned.