Adjuster Jobs

About The Position

Requirements

• Minimum of six years of Property & Casualty claims experience, with at least three years adjusting litigated liability claims, including both first- and third-party matters.
• Demonstrated knowledge of Homeowners' liability exposure, litigation processes, and potential bad faith considerations.
• Experience handling complex first-party litigation, including files involving potential bad faith allegations.
• Working knowledge of claims investigation practices, policy interpretation, and settlement negotiation.
• General understanding of the principles of good faith and fair dealing, and the ability to apply them in file analysis.
• Thorough understanding of applicable Department of Insurance (DOI) regulations and compliance requirements.
• Active multi-state claims adjuster license(s), including Texas, with the ability to obtain additional state licenses as required.
• Bachelor's degree in business, risk management, or a related field preferred; or a high school diploma or equivalent combined with the required claims experience.
• Strong critical thinking skills with the ability to identify irregularities and support fraud prevention efforts.
• Excellent written and verbal communication skills.
• Strong organizational skills, with attention to detail and accurate record-keeping.
• Ability to manage a varied caseload with sound independent judgment while collaborating effectively with team members, vendors, and outside counsel.
• Ability to perform effectively in a fast-paced, dynamic work environment and to prioritize competing demands.

Nice To Haves

• Knowledge and experience with homeowner liability investigation and litigation, both first and third party
• Critical Thinker, demonstrable ability to recognize irregularities and prevent fraud
• Superior communicator, both written and verbal
• Enthusiastic about working for a company focused on disrupting the norm
• Team player who enjoys helping and developing others
• Overachiever who is driven to exceed expectations
• Empathetic, dedicated to understanding the needs of our customers
• Professional claims designation such as Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) preferred.
• Experience with Special Investigations Unit (SIU) or fraud-related matters is a plus.

Responsibilities

• Manage all aspects of property and liability losses related to Personal Lines Homeowners claims, with emphasis on litigated files.
• Make prompt contact with policyholders to establish expectations, develop an action plan, and complete an initial exposure assessment.
• Investigate claims of varying complexity, including review and evaluation of transferred files to determine an appropriate plan of action.
• Analyze investigation findings and policy language to determine coverage.
• Communicate coverage determinations to policyholders in a clear, professional, and customer-focused manner.
• Assign and coordinate vendors for required field work.
• Maintain complete, accurate, and timely electronic documentation of all file handling activity.
• Evaluate and negotiate settlement amounts within assigned authority, escalating to management as appropriate, and issue payments accordingly.
• Ensure regular, timely follow-up on all assigned files and bring claims to prompt, appropriate resolution while keeping policyholders informed throughout the claim lifecycle.
• Monitor and adjust claim file reserves to reflect current exposure.
• Collaborate with property adjusters and legal counsel on litigated and potentially litigated matters.
• Serve as a technical resource, mentor, and trainer for team members; may provide coverage at the supervisor level upon request

Benefits

• Multiple medical plans to choose from
• 100% employer covered dental & vision plans for our team members and their families
• 401(k) retirement plan
• Short & long-term disability
• Employer-paid life insurance
• Flexible Spending Accounts (FSA) for health and dependent care
• Employee Assistance Program (EAP)
• Equity compensation
• Training and internal career growth opportunities
• Flexible Time Off
• 12 weeks of parental leave for primary and secondary caregivers