Field Auto Adjuster- Boston, MA

Allstate•USA - MA (Remote), MA

2d•Onsite

About The Position

The Field Auto Adjuster leads auto claims assessments by meeting customers at locations such as their homes, repair shops, or tow yards. The role involves writing damage estimates, guiding customers through repairs or total-loss processes, and conducting in-person and virtual inspections alongside written communications. The position is field-based in Boston, Massachusetts, and may require two weeks of in-person training at the company’s Dallas, Texas office. A company car may be available depending on annual work mileage; employees may need to use a personal vehicle until eligible, with mileage reimbursement for work use. An adjuster’s license may be required as a condition of employment, and all required licenses must be obtained within 60 days of hire and maintained, including applicable continuing education and renewal requirements. A $1,000 sign-on bonus is offered to eligible candidates with an active appraiser license or active adjuster license in Texas, Florida, or their resident state; current employees and certain former employees seeking rehire are ineligible. The job is not available to residents of Washington, California, Alaska, or Hawaii.

Requirements

Valid driver's license and willingness to travel as part of the job.
Obtain all required licenses within 60 days of hire and maintain required licensing, including continuing education and renewal requirements.
Regular, predictable attendance.

Nice To Haves

3–5 years of auto collision estimating experience using CCC One.
Strong written and verbal communication skills for interacting with customers.
Strong attention to detail and ability to write precise, comprehensive estimates.
Comfort using technology and multiple platforms for claims processing.
Excellent time-management and organizational skills to manage multiple assignments.
An active appraiser license or active adjuster license in Texas, Florida, or the candidate’s resident state qualifies eligible candidates for a $1,000 sign-on bonus.

Responsibilities

Meet customers at homes, repair shops, tow yards, and other locations to assess vehicle damage.
Write estimates and guide customers through repair or total-loss processes.
Investigate casualty and applicable line-of-business claims by reviewing damage and interpreting policies to determine coverage.
Communicate with customers by phone, email, and sometimes video chat, tailoring communication to customer preferences and keeping them informed of claim progress.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimate tools, job aids, and settlement platforms to process claims and resolve problems.
Document claims accurately and promptly in the claims system, consistent with policy agreements.
Collaborate with body shops and service providers.
Perform other related duties as assigned.