General Liability Adjuster

Reserv•Atlanta, GA

13d•Remote

About The Position

Reserv is seeking a highly organized, customer-focused General Liability Adjuster for a 100% remote, home-based role. The adjuster will guide customers through claims, manage a claims inventory, triage critical claims, and provide service to all claim constituents. The role handles a range of General Liability matters, including premises, habitational, risk transfer, construction, and complex injury claims. The ideal candidate is empathetic, curious, communicative, collaborative, motivated to improve processes, and comfortable resolving conflict through conversation.

Requirements

Active adjuster license: a resident-state license where available, or otherwise a Designated Home State (DHS) license.
Willingness to obtain additional required licenses within 60 days, including through state testing.
Minimum of 3–5 years of experience, ideally in General Liability, construction liability, employers liability, liquor liability or dram shop, complex litigated claims, policy interpretation, drafting Reservation of Rights letters and coverage declinations, and third-party bodily injury or litigated bodily injury/property damage.
Knowledge of state regulations, policy provisions, and standard operating procedures.
Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
Ability to collaborate with colleagues within and outside the department.
Willingness to travel for client and claims needs.
Bachelor's degree.

Nice To Haves

JD.
Professional insurance designations.

Responsibilities

Handle all aspects of General Liability claims, including slip and falls, habitational, risk transfer, construction, and other related claims.
Provide prompt, courteous, high-quality service to policyholders and claimants by answering calls, filing claims, and resolving requests.
Gather information to initiate claims and explain policies, coverage, and appropriate courses of action.
Manage a claims inventory, analyze coverage, and identify potential coverage issues.
Establish initial reserves for potential exposures and adjust them as appropriate throughout the claim.
Ensure compliance with state regulations, policy provisions, and standard operating procedures.
Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority.
Provide input on claims guidelines, best practices, and process improvements.
Oversee and direct outside investigative service providers, client counsel, and investigative services to resolve claims while working closely with the client.
Participate in learning opportunities related to personal lines claims, court decisions affecting claims, claims guidelines, and policy changes or modifications.