General Liability Claims Adjuster I

Publix • Lakeland, FL

8d

About The Position

The General Liability Claims Adjuster I adjusts non-attorney-represented general liability claims. The position analyzes, investigates, and retrieves claim-file information to determine Publix’s liability; communicates liability assessments to customers; and negotiates settlements. It preliminarily identifies subrogation opportunities and refers claims to potentially liable third parties when appropriate, or escalates subrogation issues to a Specialist II or Supervisor. The role also secures physical evidence related to customer events and claims. It does not handle Fleet, CQA (Corporate Quality Assurance), QRE (Quality Related Event), or Crime and Casualty claims.

The position contacts injured customers by telephone and/or in writing to provide customer service and resolve claims promptly. It investigates reported customer events, manages shopping-cart damage and property-damage claims, secures physical evidence to support claims handling and potential future litigation, and complies with federally mandated Medicare reporting on settled claims.

Requirements

• High school diploma or equivalent experience, if applicable.
• At least 1 year of customer service or retail experience.
• Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses for all states in which Publix operates.
• Productivity, applied judgment, people skills, and communication skills.
• Basic skill level in Microsoft Word and Excel.
• Willingness to work a flexible schedule, including weekends, holidays, and extended hours.

Nice To Haves

• Associate degree in any discipline.
• 3 years of customer service experience, 3 years of retail operations experience, or 1 year at Publix.
• Active Florida All Lines Adjuster’s License.
• Fluency in a second language, preferably Spanish.
• Knowledge of general insurance adjusting procedures, rules, and ethics.
• Knowledge of legal issues and burden of proof relating to general liability and auto negligence in all states where Publix operates.
• Knowledge of legal issues and evidentiary standards relating to damages in all states where Publix operates.
• Knowledge of risk transfer and related notice obligations.
• Basic skill level in Microsoft Outlook.
• Knowledge of the risk management claims system and Medicare reporting system.

Responsibilities

• Contact injured customers by telephone and/or in writing to provide customer service and promote quick claim resolution.
• Investigate reported customer events and accurately capture necessary information in case the customer asserts a claim.
• Manage customer shopping-cart damage and property-damage claims for timely and equitable resolution.
• Secure physical evidence related to customer events to assist with claims handling and potential future litigation.
• Comply with federally mandated Medicare reporting requirements on settled claims.
• Analyze, investigate, and retrieve claim-file information to determine Publix’s liability; communicate liability assessments to customers and negotiate settlements.
• Preliminarily identify subrogation opportunities and refer claims to third parties with potential liability exposure when appropriate, or escalate subrogation issues to a Specialist II or Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED