General Liability Claims Adjuster I

Publix•Lakeland, FL

1d•$52,000 - $71,760

About The Position

The General Liability Claims Adjuster I adjusts non-attorney-represented general liability claims. The role involves analyzing, investigating, and retrieving claim-file information to determine Publix’s liability; communicating liability assessments to customers; and negotiating settlements. The adjuster preliminarily identifies subrogation opportunities and refers claims to third parties with potential liability exposure when appropriate, or escalates subrogation issues to a Specialist II or Supervisor. The role also secures physical evidence related to customer events and claims. It does not handle Fleet, CQA (Corporate Quality Assurance), QRE (Quality Related Event), or Crime and Casualty claims. The adjuster contacts injured customers by telephone or in writing to provide customer service and resolve claims promptly, investigates reported customer events, manages shopping-cart damage and property-damage claims, secures evidence to support claims handling and potential litigation, and complies with federally mandated Medicare reporting on settled claims.

Requirements

High school diploma or equivalent experience, if applicable.
At least 1 year of customer service or retail experience.
Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses for all states in which Publix operates.
Productivity.
Applied judgment.
People skills.
Communication skills.
Basic skill level in Microsoft Word and Excel.
Willingness to work a flexible schedule, including weekends, holidays, and extended hours.

Nice To Haves

Associate degree in any discipline.
3 years of customer service experience, 3 years of retail operations experience, or 1 year at Publix.
Active Florida All Lines Adjuster’s License.
Fluency in a second language, preferably Spanish.
Knowledge of general insurance adjusting procedures, rules, and ethics.
Knowledge of legal issues and burden of proof relating to general liability and auto negligence in all states where Publix operates.
Knowledge of legal issues and evidentiary standards relating to damages in all states where Publix operates.
Knowledge of risk transfer and related notice obligations.
Basic skill level in Microsoft Word and Excel.
Knowledge of a risk management claims system.
Knowledge of a Medicare reporting system.
Knowledge of Microsoft Outlook.

Responsibilities

Adjust non-attorney-represented general liability claims by analyzing, investigating, and retrieving claim-file information to determine Publix’s liability.
Communicate directly with customers about Publix’s liability assessment and negotiate settlements.
Contact injured customers by telephone and/or in writing to provide customer service and promote quick claim resolution.
Investigate reported customer events to ensure necessary information is accurately captured if a customer asserts a claim.
Manage customer shopping-cart damage and property-damage claims for timely and equitable resolution.
Preliminarily identify subrogation opportunities and refer claims to potentially liable third parties when appropriate, or escalate subrogation issues to a Specialist II or Supervisor.
Secure physical evidence related to customer events and claims to assist with claims handling and potential future litigation.
Comply with federally mandated Medicare reporting on settled claims.

Benefits

Holiday bonus in November: 15 hours of pay in the first year of continuous employment, one week’s pay in the second year if still employed through the bonus check issue date, and two weeks’ pay in subsequent years.
Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
Opportunity to purchase additional shares of privately held stock.
401(k) retirement savings plan.
Group health, dental, and vision plans.
Paid Time Off.
Paid Parental Leave.
Short- and long-term disability insurance.
Tuition reimbursement.
Free hot lunches (buffet-style) at facilities with a cafeteria.