Claims Adjuster - General Liability (Dedicated Account)

Gallagher • Lombard, IL

5d • Hybrid

About The Position

The Claims Adjuster – General Liability (Dedicated Account) investigates, evaluates, and resolves complex general liability claims. The role analyzes claims exposure and litigation, plans appropriate courses of action, and makes informed decisions to bring claims to resolution. It works in partnership with clients to support innovative solutions and improve the claims management process.

The position interacts with claimants and other parties involved in the claims process, providing empathetic customer service and effective communication. Claims must be handled in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The adjuster documents and communicates claim activity in a timely and efficient manner.

This is a hybrid role requiring work in an office at least twice a week, based in Carrollton, Texas; Downers Grove, Illinois; or St. Peters, Missouri. The role is open to any jurisdiction. The adjuster must hold or be willing to obtain the required licenses for Texas, Florida, New York, Hawaii, Rhode Island, and reciprocals within the specified timeframe.

Requirements

• High school diploma.
• At least 5 years of related claims experience.
• General liability claims background.
• Appropriate licensing and/or certification in all states in which claims are handled; required licenses include Texas, Florida, New York, Hawaii, Rhode Island, and reciprocals, or willingness to obtain them within the specified timeframe.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Investigate, evaluate, and resolve complex general liability claims.
• Analyze claims exposure and litigation, determine appropriate courses of action, and make informed decisions to resolve claims.
• Interact with claimants and other parties involved in the claims process to facilitate communication and resolution.
• Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
• Partner with clients to deliver solutions and enhance the claims management process.
• Handle claims in accordance with client and corporate policies, procedures, industry practices, and statutory, regulatory, and ethical requirements.
• Document and communicate claim activity accurately and promptly.
• Think critically, solve problems, and plan and prioritize activities to serve clients effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED