Represented Casualty Claims Adjuster

Kemper•Lake Mary, FL

21h

About The Position

At Kemper, a Represented Casualty Claims Adjuster investigates, evaluates, and negotiates attorney-represented bodily injury and uninsured motorist claims of varying complexity. The role requires strong analytical abilities, attention to detail, and the ability to work independently and as part of a team. The position is based in one of Kemper’s offices in Doral or Lake Mary, Florida; Birmingham, Alabama; Downers Grove, Illinois; or Richardson or McAllen, Texas. The stated annual salary range is $61,900 to $102,900. Candidate offers may account for experience, skills, education, certifications, and geographic location. The role is eligible for Kemper benefits, including medical, dental, vision, paid time off, and a 401(k).

Requirements

High school diploma or equivalent.
At least three years of casualty claim experience in the auto insurance industry.
Proficiency with basic computer skills, including Microsoft Office Suite products and web-based applications.
Obtain and maintain state-required licensing, where applicable.
Initiative, sound judgment, and discretion.
Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims.
Time-management skills to meet claim-resolution deadlines.
Strong analytical skills to evaluate claim information, assess damages, and make informed liability and settlement decisions.
Effective verbal and written communication skills for interacting with stakeholders.
Excellent customer service skills.
Strong negotiation skills for resolving disputes and reaching agreements.

Responsibilities

Investigate represented casualty, physical damage, and property damage claims of varying complexity using investigative tools and following claims and state regulatory guidelines and departmental procedures.
Develop comprehensive strategies to identify and resolve coverage, liability, injury, and property damage issues efficiently and accurately.
Review policy provisions, endorsements, and other records to verify applicable insurance coverage and make financial decisions within authority limits.
Develop and implement negotiation strategies when communicating settlement-related information with insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
Analyze represented bodily injury claims, including researching and interpreting relevant statutory provisions and case law; reviewing points of impact and damage in relation to claimed injuries; accessing prior injury information; obtaining releases and medical reports; researching injuries; documenting treatment history; and developing settlement strategies.
Document claim progression thoroughly and set bodily injury reserves to maintain accurate, organized records.
Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings when needed.
Mentor and provide training to staff.
Collaborate with other departments to move claims toward final resolution.
Perform other duties as assigned.