Casualty Claims Adjuster, Attorney Represented - Hybrid

Liberty Mutual Insurance•Scottsdale, AZ

14h•$64,000 - $78,000•Hybrid

About The Position

The Casualty Claims Adjuster, Attorney Represented investigates, manages, and resolves Bodily Injury claims assigned directly with injured parties and assists in providing service to policyholders. The position evaluates coverage, liability, and damages and settles claims within prescribed authority levels. It also involves communicating with injured parties, policyholders, witnesses, and claimants to gather information and pursue claim resolution. The role is hybrid. Qualified applicants must reside within 50 miles of the Chandler, Arizona, or Scottsdale, Arizona, office. During the first few months after virtual training, several in-office days per month may be required to support learning and relationship-building. After training, the standard requirement is at least two in-office days per month, with occasional additional days for special meetings. Attendance and active engagement during training are mandatory.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle Bodily Injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties through various means to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on the proper course of action.
Send and respond to written, telephone, and SMS text inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain the security of financial claim processing and information contained in claim files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigations, evaluations, and negotiations throughout the claim life cycle.