Senior Casualty Claims Specialist, Attorney Represented - Northeast
About The Position
Liberty Mutual’s Personal Lines Casualty Attorney Represented team is hiring a Senior Claims Specialist to manage attorney-represented and litigated auto and homeowners’ bodily injury claims. The role involves managing, investigating, and resolving mild-to-moderate severity and/or complexity claims while providing prompt, quality service to policyholders. The position is hybrid for candidates who live within 50 miles of a Liberty Mutual Claims office, with on-site work required at least two days per month. Candidates living more than 50 miles from a claims office may work fully remotely. The position follows an Eastern time schedule. The start date is January 11, 2027. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time. Training is a critical component of success; reliable attendance and active engagement during training are mandatory.
Requirements
- Strong written and oral communication skills.
- Good interpersonal, analytical, investigative, and negotiation skills.
- Demonstrated competency in legal liability, general insurance policy coverage, and State Tort Law.
- Bachelor’s degree or equivalent experience, and at least 12–18 months of directly related experience.
- Ability to obtain proper licensing as required.
Nice To Haves
- At least 1 year of Personal Lines Third-Party Auto Casualty experience.
- At least 1 year of attorney-represented experience.
- Experience handling litigated Third-Party Auto Casualty claims.
- Experience handling Uninsured and Underinsured Motorist (UM/UIM) claims.
- Customer service experience.
Responsibilities
- Manage, investigate, and resolve claims; investigate and evaluate coverage, liability, and damages; and settle claims within prescribed authority levels.
- Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
- Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
- Confer with trial counsel and prepare trial reports.
- Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on appropriate courses of action.
- Respond to written and telephone inquiries, including status reports.
- Ensure the adequacy of reserves.
- Maintain security of claims financial processing and information contained in claims files.
- Update files and provide comprehensive reports as required.
- Manage the practices and billing activities of outside and in-house counsel.
- Attend and actively engage in mandatory training.
Benefits
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
