Senior Casualty Claims Specialist, Attorney Represented - Southeast
About The Position
Liberty Mutual is hiring a Senior Casualty Claims Specialist for its Personal Lines Casualty Attorney Represented team. The role manages attorney-represented and litigated auto and homeowners bodily injury claims, including investigating, evaluating, and resolving mild-to-moderate severity and/or complexity claims. The specialist helps provide policyholders with prompt, quality service and handles claims within prescribed authority levels. The position follows an Eastern time schedule. Candidates living within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month; candidates living more than 50 miles from an office may work fully remotely. The role's stated start date is January 11, 2027. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.
Requirements
- Strong written and oral communication skills.
- Good interpersonal, analytical, investigative, and negotiation skills.
- Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
- A bachelor's degree or equivalent experience, and at least 12–18 months of directly related experience.
- Ability to obtain proper licensing as required.
Nice To Haves
- At least 1 year of Personal Lines Third-Party Auto Casualty experience.
- At least 1 year of attorney-represented claims experience.
- Experience handling litigated Third-Party Auto Casualty claims.
- Experience handling Uninsured and Underinsured Motorist (UM/UIM) claims.
- Customer service experience.
Responsibilities
- Manage, investigate, and resolve claims by evaluating coverage, liability, and damages, and settling claims within prescribed authority levels.
- Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
- Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
- Confer with trial counsel and prepare trial reports.
- Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on the proper course of action.
- Respond to written and telephone inquiries, including status-report requests.
- Ensure reserves are adequate.
- Protect the security of claims financial processing and information contained in claims files.
- Update files and provide comprehensive reports as required.
- Manage the practices and billing activities of outside and in-house counsel.
- Attend and actively participate in training; reliable attendance during training is mandatory.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
