Represented Casualty Claims Adjuster

Kemper•Downers Grove, IL

2d•$61,900 - $102,900

About The Position

At Kemper, the Represented Casualty Claims Adjuster investigates, evaluates, and negotiates attorney-represented bodily injury and uninsured motorist claims of varying complexity. The role requires strong analytical abilities, attention to detail, and the ability to work independently and as part of a team. The position is based at one of Kemper’s offices in Doral or Lake Mary, Florida; Birmingham, Alabama; Downers Grove, Illinois; Richardson or McAllen, Texas. The annual salary range is $61,900 to $102,900. Offers take into account experience, skills, education, certifications, geographic location, and other factors. The position is eligible for Kemper benefits, including medical, dental, vision, PTO, and 401(k).

Requirements

High school diploma or equivalent.
At least three years of casualty claim experience in the auto insurance industry.
Proficiency with basic computer skills, including Microsoft Office Suite products and web-based applications.
Obtain and maintain state-required licensing, where applicable.
Initiative, sound judgment, and discretion.
Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims.
Time-management skills to meet claim-resolution deadlines.
Strong analytical skills to evaluate claim information, assess damages, and make informed decisions about liability and settlement amounts.
Effective verbal and written communication skills for interacting with stakeholders.
Excellent customer service skills.
Strong negotiation skills for resolving disputes and reaching agreements.

Responsibilities

Investigate represented casualty, physical damage, and property damage claims of varying complexity using investigative tools and following claims guidelines, state regulations, and departmental procedures.
Develop strategies to identify and resolve coverage, liability, injury, and property damage issues efficiently and accurately.
Review policy provisions, endorsements, and other records to verify applicable coverage and make financial decisions within authority limits.
Develop and implement negotiation strategies when communicating settlement-related information to insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
Analyze represented bodily injury claims by researching and interpreting relevant statutes and case law; examining impact points and damage relative to claimed injuries; reviewing prior injury information; obtaining releases and medical reports; researching claimed injuries; documenting treatment history; and developing settlement strategies.
Document claim progression and set bodily injury reserves to maintain accurate, organized claim records.
Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings when needed.
Mentor and train staff.
Collaborate with other departments to move claims toward final resolution.
Perform other duties as assigned.